Shipping policy

1. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on the shipping method selected.

3. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

A Complicated Thing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

A Complicated Thing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

6. International Shipping

We offer international shipping to selected countries. Shipping rates and delivery times will vary based on the destination.